Is there a long-term lease?

No, the rental agreement is month-to-month.

When is my rental fee due?

Your rent is due before the beginning of the the monthly term. If payment is not received by the end of the day the Prompt Payment Discount is forfeit and your unit will be over locked.

Will I receive a monthly "bill"?

We do not send a monthly bill; we will send you a reminder notice via text or email if requested. If you need to have an actual paper bill mailed to you we can accommodate that request for an additional charge.

What forms of payment do you accept?

We accept cash, cheque, e-transfer, and major credit cards. We can also set up a monthly draft directly from your bank account if you provide us with a voided check. You may mail your payment, deliver it in person, or give us your credit card number via telephone.

Prohibited Items

Common sense and Provincial Laws determine what may be stored. You control access to your storage space; therefore never store or allow to be stored animals; food or other perishables; explosives or anything inflammable, toxic, or hazardous; contraband or illegal substances.

Occupying the unit as living quarters is prohibited by law and is cause for immediate eviction.

How tall / wide are your doors?

Door sizes vary by unit size and range from 3’8” to 9’ wide. Our doors are roll-up doors are easy to operate and coil up once opened. If you have specific door requirements, talk to our manager and he or she will find the best solution for your need and be able to provide specific door measurements.

Do I need to provide my own lock?

Yes, you must provide your own lock. We do offer locks for sale, if you would like to purchase one.

Only one lock is allowed per door latch, and you must keep your unit locked at all times. We inspect all locks daily. When you move out you must remove your lock.

Does the facility assume any liability for the goods I store?

No, we recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.

Are surveillance cameras monitored?

Video cameras record on-site activity 24 hours a day but are not constantly monitored. Management is not responsible for immediate response.

May I allow friends or relatives to access my unit?

You may allow anyone you choose to have access by accompanying them on the premises or noting their name on your rental agreement. We request you do not give your access code to anyone not on your rental agreement.

Can I share access to the space with my family and coworkers?

Yes, you decide who may have access to your storage unit. The facility manager should be aware of anyone who has permission to use your gate code.

May I allow people to “tailgate” through the gate?

Please do not “tailgate” or allow anyone else to do so. If there are other vehicles in your party please enter the access code for the gate separately for each one and you enter last. Management is not responsible if all posted safety signs and procedures are not followed.

What if I or one of my guests damages my unit or another building or fixture on the property?

The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant’s use of the premises or any part thereof.

How do I get my deposit back when I move out?

There is no deposit.

Can I get a refund?

If you have given us prior notification that you are moving, your unit is broom-clean, emptied, and in good condition – subject only to normal wear and tear – and is ready to re-rent, you may request a refund of unused rental days from the manager. If you qualify, a check will be processed and mailed to your forwarding address.

What are the office hours?

Office hours are from 9am to 5pm Monday through Friday and 9am to 2pm on Saturday. The office is closed on Sunday.

What are the gate hours?

Gate access is 7 days a week, 7am to 9pm.

What happens if I lose the key to my storage unit?

You hold the only key to your storage unit. However, if you should misplace it, we have procedures in place to help you access your storage unit. In addition, we have locks for sale so you can replace the lock and have a new set of keys.